Lucky Hills Casino Privacy Policy and Data Protection

Last Updated: November 13, 2025

This Privacy Policy (“Policy”) forms an integral part of the Terms and Conditions and outlines how LuckyHills Casino (“Provider,” “We,” “Us,” or “Our”) collects, processes, uses, and stores personal data belonging to users (“User,” “You,” or “Data Subject”). The Policy complies with the General Data Protection Regulation (GDPR), the Personal Information Protection and Electronic Documents Act (PIPEDA), and other applicable privacy laws, including the data protection regulations of Curaçao.

By using the LuckyHills Casino website (“Website”) and participating in its games, tournaments, or lotteries, you confirm that you have read, understood, and accepted this Policy in full. If you do not agree to any part of it, you must stop using the Website and its services.

LuckyHills Casino reserves the right to amend this Policy at any time to reflect legal or operational changes. Updates take effect immediately upon publication on the Website. Continued use of the Website after any modification constitutes your acceptance of the revised Policy.

The Website and its services are not intended for individuals under 18 years of age or below the age of legal majority in their jurisdiction.

1. Definitions

For the purposes of this Policy:
Cookie: A small text file stored on your computer or device when visiting a website, allowing us to recognize your browser and improve your online experience.
Consent: A clear, informed, and voluntary indication by which the data subject agrees to the processing of their personal data.
Controller: The entity that determines the purposes and means of processing personal data.
Data Subject: Any individual whose personal data is processed.
Personal Data: Any information that identifies or can identify an individual, such as name, email address, IP, or other identifiers.
Processing: Any operation performed on personal data, such as collection, storage, use, or deletion.
Processor: A party that processes data on behalf of the controller.
Profiling: Automated processing used to evaluate or predict aspects related to an individual.
Recipient: A person or entity to whom personal data is disclosed.
Third Party: Any person or entity other than the data subject, controller, or processor authorized to process personal data.

2. Data Collection

LuckyHills Casino may collect and process the following personal data:
Name, nickname, and email address
Date of birth, gender, and location data
Residential address and postal code
Phone number and preferred language
Account and payment details
History of gameplay, transactions, and support requests
Device, browser, and IP information

The Provider does not store full credit card details unless required by law or for payment verification. Exceptions apply where disclosure is mandated by legal authorities, or if the User has provided explicit consent.

Sensitive data such as political opinions, religion, or biometric information is not collected or processed.

Automatic decision-making and profiling for user data are not used in any form.

3. Purpose of Data Processing

Personal data is collected and processed for the following legitimate purposes:
To verify identity and comply with Know Your Customer (KYC) and Anti–Money Laundering (AML) regulations.
To manage, operate, and secure User accounts.
To process payments and withdrawals securely.
To comply with legal and regulatory obligations.
To improve Website performance, usability, and customer experience.
To provide support and respond to inquiries.
To send service notifications, promotional offers, and bonus updates.
To conduct market research and statistical analysis.
To manage affiliate programs and partner collaborations.
To detect and prevent fraud or illegal activity.

LuckyHills Casino may contact Users via email, SMS, or phone for account management or promotional purposes. Users may opt out of marketing communications at any time by contacting [email protected].

Users who subscribe to newsletters provide a valid email address and consent through a double opt-in system. Registration details, including IP address and timestamp, are securely stored for verification purposes.

Personal data may be used for limited marketing and promotional purposes with the User’s explicit consent, such as publishing reviews or content shared by the User.

Data is retained only for the duration necessary to fulfill the stated purposes. Once retention is no longer required, data will be securely deleted or anonymized.

4. Rights of Data Subjects

Under applicable data protection laws, you have the following rights:
Access: Request a copy of the personal data held about you.
Rectification: Correct any inaccurate or incomplete information.
Erasure: Request deletion of your data (“right to be forgotten”) subject to legal retention obligations.
Restriction: Limit or object to the processing of your data.
Portability: Request transfer of your data to another service provider.
Objection: Withdraw consent for marketing or data processing at any time.
Complaint: File a complaint with a supervisory authority if you believe your data rights have been violated.

To exercise any of these rights, contact [email protected].

5. Cookie Policy

When you visit the Website, LuckyHills may automatically collect limited technical data such as browser type, IP address, and device identifiers using cookies.
Cookies help enhance user experience by remembering preferences and improving Website performance.

Types of Cookies Used:
Essential Cookies: Necessary for Website operation and secure access to user accounts.
Functional Cookies: Store user preferences (e.g., language, region, interface).
Analytics Cookies: Gather statistical information to analyze site traffic and improve features.
Advertising Cookies: Measure the effectiveness of marketing campaigns and track referral performance.

Third-party service providers may also place cookies for analytics or marketing purposes. Such providers are subject to their own privacy policies.

Most browsers accept cookies automatically. Users can modify their browser settings to block or delete cookies, though doing so may affect Website functionality.

6. Data Protection and Security

LuckyHills Casino implements technical and organizational measures to ensure data security, including:
Secure Socket Layer (SSL) encryption for data transmission.
Restricted access to personal data to authorized personnel only.
Regular security audits and monitoring.
Compliance with international data protection standards.

In case of a personal data breach, affected users will be promptly notified as required by law.

7. Data Sharing and Disclosure

LuckyHills may share user data only in the following cases:
With payment processors and identity verification providers assisting in service delivery.
With regulatory or legal authorities upon lawful request.
With partners and affiliates for legitimate business operations, under strict confidentiality agreements.

Personal data is never sold or transferred to unauthorized third parties.

8. Retention of Data

Personal data is stored only for as long as necessary to fulfill legal, regulatory, or operational purposes. Once this period ends, data is securely erased or anonymized in accordance with industry standards.

9. Contact Information

For all privacy-related inquiries, including exercising your rights or requesting further details about data processing, please contact:
Email: [email protected]
Address: 84 Botany Rd, Alexandria NSW 2015, Australia

By using the LuckyHills Casino Website, you acknowledge that you have read, understood, and accepted this Privacy Policy and consent to the processing of your data as described herein.