Responsible Gambling at LuckyHills Casino

At LuckyHills Casino, our goal is to provide an enjoyable and safe gaming environment. While we want you to have fun, it’s equally important to understand that gambling involves risk and may lead to financial or emotional stress if not managed responsibly. We encourage all players to stay in control and enjoy every session as entertainment rather than a source of income.

Recognising Problem Gambling

Gambling should be a form of leisure. However, for some individuals, it can develop into a problem. To help you maintain control and play safely, consider the following guidelines:

• Treat gambling as a form of entertainment, not as a way to earn money.
• Set limits on both time and money spent.
• Never chase losses or try to win back lost money.
• Gamble only with funds you can afford to lose.
• Take regular breaks during gaming sessions.
• Use account suspension tools if you feel you need to pause.
• Seek professional help if gambling starts to affect your daily life.

Self-Assessment Questions

If you’re worried about your gambling habits, take a moment to reflect on the following:

• Have you ever missed work, study, or family obligations to gamble?
• Do you gamble to escape boredom, stress, or anxiety?
• Do you gamble alone for long periods?
• Have others expressed concern about your gambling?
• Have you lost interest in hobbies or relationships due to gambling?
• Have you lied about how much time or money you spend gambling?
• Have you borrowed or stolen money to continue gambling?
• Do you feel compelled to win back losses quickly?
• Do negative emotions push you to gamble again?

If you answered “yes” to several of these questions, gambling may be causing harm. We recommend reaching out to a professional support service listed below.

Getting Help and Support

If you believe gambling is becoming a problem, professional and confidential help is available. The following organizations provide counselling and guidance to anyone affected by gambling:

• Gambling Therapy – www.gamblingtherapy.org
• GamCare – www.gamcare.org.uk
• Gamblers Anonymous – www.gamblersanonymous.org.uk

These services offer confidential, non-judgmental assistance and are available to both players and their families.

Taking a Break

If gambling starts to feel overwhelming, you can request a cooling-off or self-exclusion period.

• Activate a 24-hour cooling-off period directly from your account profile.
• After this period, you’ll receive an email allowing you to extend your exclusion for 1 day, 1 week, 2 weeks, 1 month, 3 months, or indefinitely.
• For longer breaks, contact our support team, and we can temporarily or permanently block your account.

Protecting Minors

LuckyHills Casino strictly prohibits anyone under 18 years of age from using its services. All players must provide accurate identification details during registration. Accounts created with false information will be closed, and winnings voided.

To further protect minors, we recommend using software such as Net Nanny or Gamban to block access to gambling websites. Always log out after playing to prevent unauthorized access.

Understanding Game Risks

Online games are designed to be random, meaning results cannot be influenced or predicted. Every spin, card draw, or bet is independent of previous outcomes. This ensures fairness but also reinforces that luck, not strategy, determines results in most games.

Skill-based games such as Blackjack or Sports Betting involve personal decisions, but the inherent house advantage means consistent long-term profit is unlikely.

Key Risk Factors in Gambling

• Speed of Play: The faster the game, the higher the potential risk of losing control.
• Design and Sound: Visual and audio cues are intended to increase engagement and can influence emotions.
• Rising Stakes: Increasing bet amounts for excitement can quickly lead to financial strain.
• Winning Illusion: Frequent small wins can create a false sense of confidence and increase risky play.
• Continuous Play: Extended gaming sessions can reduce focus and lead to excessive spending.

To promote safe gaming, LuckyHills provides tools and settings that help you monitor both time and spending. Our aim is to ensure your experience remains enjoyable, responsible, and fully under your control.