LuckyHills Casino Terms and Conditions in Australia

Version 1.3
Last Updated: November 13, 2025

These Terms and Conditions (“Terms”) govern the relationship between you (“User,” “Player,” or “You”) and Lucky Hills Casino (“Provider,” “We,” “Us,” or “Our”). By registering an account or using the LuckyHills website (“Website”), you acknowledge that you have read, understood, and agreed to comply with these Terms in full.

1. General Provisions

1.1. By registering and using the Website, you confirm that:
You are at least 18 years of age or above the legal age for gambling in your jurisdiction (“Eligible Age”).
You are acting on your own behalf and using your own funds.
This is your first registration at LuckyHills Casino.
You have not self-excluded from gambling within the last 12 months.
All information provided during registration is accurate, complete, and verifiable.

1.2. Providing false or misleading information may result in the forfeiture of winnings, account suspension, or permanent closure.
1.3. LuckyHills reserves the right to amend these Terms to reflect changes in legislation, operational processes, or payment policies. The English version prevails in case of discrepancies between translations.

2. Eligibility and Restricted Territories

2.1. Persons under the Eligible Age are strictly prohibited from accessing or using the Website or its services. LuckyHills may request proof of age at any time and reserves the right to suspend or close any account failing verification.
2.2. Access to the Website is restricted in certain jurisdictions, including but not limited to the United States, United Kingdom, France, Spain, Israel, Belgium, Malta, Latvia, North Korea, Iran, Syria, the Netherlands, the Caribbean Netherlands, and Australia (if physically located in Australia during play).
2.3. Users residing in restricted territories must not register or participate in gambling activities on the Website. LuckyHills reserves the right to update the list of restricted territories without prior notice.

3. Definitions

Game refers to any software-based gambling product available on the Website, including slots, table games, and live games.
Tournament means a competitive event involving multiple participants with a defined prize pool.
Lottery is a game of chance involving random draws for cash prizes.
Game Account means the personal account registered to each User, used for deposits, withdrawals, and gameplay.
Legislation means the laws of Curaçao and, where applicable, the User’s country of residence.

4. Responsible Gaming

4.1. LuckyHills promotes responsible gambling and provides self-exclusion and cooling-off options.
4.2. Users may request temporary suspension or permanent closure of their account by contacting support via live chat or email.
4.3. During the cooling-off period, Users cannot deposit, wager, or claim bonuses but may withdraw available balances.
4.4. Self-exclusion requests are binding, and reactivation is only permitted after the specified period and upon written consent.
4.5. LuckyHills accepts no liability if a User reopens or registers new accounts to bypass self-exclusion measures.

5. User Account Management

5.1. Each User is permitted to hold only one account. Multiple accounts under the same name, address, IP, or device are strictly prohibited.
5.2. Registration requires a valid email address, password, and accurate personal details. LuckyHills may verify the User’s identity at any time.
5.3. Users are solely responsible for maintaining the confidentiality of their login credentials. LuckyHills is not liable for losses caused by unauthorized access.
5.4. Accounts may be suspended or closed if fraudulent activity, account sharing, or collusion is suspected.
5.5. Dormant accounts (inactive for 6 months) are subject to a monthly administrative fee of 10 USD or equivalent.

6. Deposits and Withdrawals

6.1. Users may fund their accounts via the methods available in the cashier section, including Visa, Mastercard, e-wallets, and cryptocurrencies.
6.2. The minimum withdrawal amount is 50 USD. The maximum payout per day is 2,000 EUR and 25,000 EUR per month, subject to verification.
6.3. Withdrawals must be made to the same payment method used for deposits, unless otherwise approved by LuckyHills.
6.4. Processing times vary from 30 minutes to 72 hours for approval, plus up to 5 business days for bank transfers.
6.5. Deposited funds must be wagered at least three times before withdrawal to comply with anti–money laundering standards.
6.6. LuckyHills reserves the right to request identity verification and proof of payment method ownership before processing withdrawals.

7. Bonuses and Promotions

7.1. LuckyHills Casino may offer various bonuses, including welcome packages, no-deposit offers, free spins, and cashback rewards.
7.2. All bonuses are subject to wagering requirements and time limits specified in the bonus terms.
7.3. The maximum withdrawal from a no-deposit bonus is 50 USD, unless stated otherwise.
7.4. Abuse of promotional offers, including multiple account creation or using VPNs to claim extra bonuses, will result in account suspension and forfeiture of winnings.
7.5. The maximum bet during bonus wagering cannot exceed 20 percent of the bonus value.
7.6. LuckyHills reserves the right to amend, cancel, or withdraw any promotion without prior notice if misuse is detected.

8. Game Rules and Fair Play

8.1. Game outcomes are determined by a certified Random Number Generator (RNG).
8.2. Users must not manipulate game results or use automated software, scripts, or systems designed to gain unfair advantages.
8.3. LuckyHills reserves the right to void bets, cancel winnings, and suspend accounts involved in fraudulent or collusive activities.

9. Privacy and Data Protection

9.1. By registering, Users consent to LuckyHills processing their personal data in accordance with the Privacy Policy.
9.2. Personal data may be shared with third-party service providers involved in payment processing, verification, or game delivery.
9.3. All information is stored securely and handled under applicable data protection laws.

10. User Responsibilities

10.1. Users are responsible for ensuring that their participation in online gambling is legal under their local laws.
10.2. Users must not use the Website for commercial purposes or act on behalf of third parties.
10.3. Any use of the Website for fraudulent, collusive, or unlawful purposes will result in immediate termination of access.
10.4. Users shall indemnify LuckyHills against losses resulting from their violation of these Terms or applicable laws.

11. Complaints and Disputes

11.1. Complaints must be submitted via email to [email protected] or through live chat.
11.2. Only the registered account holder may file a complaint. Third-party submissions will not be accepted.
11.3. LuckyHills will review and respond to all complaints within a reasonable time frame.

12. Governing Law

12.1. These Terms are governed by the laws of Curaçao.
12.2. Any dispute arising from these Terms shall be subject to the jurisdiction of Curaçao courts unless otherwise required by mandatory consumer protection laws.